At the moment, a lot of companies are shifting towards outsourcing all their non-core services. Such a move is what is well known as Total Facilities Management (TFM) and it is sometimes called Business Process Outsourcing. No1 Facilities Management provides all the kind of services that call for a company to operate day to day. The services comprises of traditional soft services like catering, security, hygiene, cleaning , pest control as well as hard services like M&E and other specialist services such as asset management , inventory services, payroll outsourcing and document management .
Total Facilities Management Solution can encompass all facilities management service lines starting from maintenance and constructing Fabric Repairs. A TFM supplier will individually offer wherever possible and work within a One team model that allows cross-skilling and multifunctional tasks and responsibilities in the entire service streams. Whatever the type of business, delivering an efficient and effective facilities services within your budget can be a hard business. Total Facilities Management Solution simply offers one point of contact.
TFM is one big, diverse and maturing area of business. Tactical in its day to day operations, it is however closely associated to and mostly deeply involved in –strategic planning and decision –making both at private and public sector organizations. Who is responsible for ensuring that the workplace is kept clean, safe and fully compliant with all the relevant legislation? Who is meant to plan and implement the accommodation resources; or manage the movement to a new HQ in support of growth? Who knows the kind of buildings in a portfolio that are the most energy efficient and what can be done to assist the poor performers? More often than not, the answer usually goes back to the Facilities Manager.
Each organization, whether public or private, relies on a variety of functions and services to offer the support needed to its major operations. Ensuring that such support is available in the right form, at the right quality and for the right cost is the responsibility of the facilities management. In essence Total Facilities Management Solution concerns taking responsibility for those support functions and services, allowing the organization free to concentrate on its main objectives, whether it involves manufacturing products, providing specialist services, delivering a healthcare or any other activity carried out on all but a smaller scale.
Most important, Total Facilities Management Solution is not just concern support. Good practice facilities management can further make a significant positive contribution to a number of major business concerns such as risk management, reputation, productivity, corporate social responsibility and talent agenda. Equally, poor TFM may impose negative impact on such issues.
The Benefits of TFM
TFM solution offers a single place for delivery and since the supplier will often self-deliver more than 70% of the services that they can manage to spend and optimize the delivery pattern that provides investments for the client. The savings levels will rely on the relation scale and development of the existing service model .However customers should be ready to moderate their annual working cost by a range of 10% and 30%. Organizations that have considered and utilized TFM step are already seeing various non cost profits including:
- There is an increase in business security operations . In the current business environment this normally can be a great factor for safety of both personnel and delicate data.
- Flexibility for adjusting to unexpected conditions including robust disaster recovery planning.
- There is a boost in liability and tracing of service delivery performance.
- Total cost clarity generating a pro-active culture enhancing a long-term relationship.
TFM model has largely proven its value as a vehicle to improve service and reduce cost in the right circumstances. Facilities management is a discipline that grasps virtually each aspect of operations at every organization whether public or private. In that sense, it creates an invaluable contribution to both day to day business and strategies and plans of the future. If that contribution isn’t wholly realized, the need may be for a bigger communication and promotion or for a fresh look at the service delivery and management. Whichever service is adopted-and however it may change with time-if an FM strategy is based on a clear understanding of needs and opportunities, sound objectives, effective communication and responsiveness to change-it will provide fully the benefits promised.